If I cancel my booking can I get a refund?

There is are no refunds for cancellations made within the 24 hours leading up to your Session start time e.g. if your booking is 4pm tomorrow, you must reschedule or advise us of an issue before 4pm today. If in doubt, jump and Chat and we will be able to help you out.

Something has come up, can I reschedule?

If you created an account at time of purchase (or logged in with Facebook or Google) you can manage all your bookings, Passes and Concessions from your account ww.wipeout.co.nz simply login (top right hand corner of the website) using the email address and password created at time of purchase.

from PC/Laptop

from mobile device

Rescheduling is subject to availability.

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Do I need to print off my ticket and bring it with me?

Nope - our team on the ground access to your booking based on name (or email address)

If it's raining - will my session be cancelled?

We operate in the rain, its makes the waterpark more fun.

Daily weather and park opening updates will be on our websites and social media pages every morning.

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Do I need to bring my phone to show you my booking?

Nope, they team have access to your booking via your name.
If your COVID Vaccination Certificate (CVC) is on your device please make sure you bring your phone OR print off your CVC.

Help! Our booking is today and I am unwell

Unfortunately as per our Terms & Conditions we do not provide refunds or rescheduling of bookings that fall within the 24 hours leading up to your booking start time.

If you feel your circumstances are exceptional and would like to discss this further contact us (Chat is preferred or email admin@wipeout.co.nz).

What happens after I have placed my order?

You will receive a payment receipt and a separate booking confirmation email. Please read all the information in the booking email, it is super important for your safety and for ours and avoides any confusion or dissapointment on the day. If you have any questions about the information we have sent you, just reply to the email or contact us via Lets Chat (bottom right hand side of this page) 24 hours before your session is due to start you will receive am email reminding you about your booking, the start time, location and any other information that is relevant - again, please read this carefully.

Please keep an eye on our Facebook Page for updates and any closures relating to the parks

If my session is cancelled (because of weather) what happens next?

As soon as we have made the call has been made to cancel a session you will receive an email advising you of the cancellation. Please follow our Facebook and/or Instagram pages (and enable notifications) as this is where all cancellation information and updates are posted.

In the event of a cancellation due to weather we will refund or reschedule your booking (details will be in the cancellation email )

How do I reschedule or rebook a session

If you created an account when you purchased your tickets, used your exisiting account or signed in using Facebook or Google you can manage all your bookings, passes and concessions from your account at ww.wipeout.co.nz

Simply login (top right hand corner of the website) using the email address and password created at time of purchase.

from PC/Laptop

from mobile device

Rescheduling is subject to availability.

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How do I get a refund?

Please read this carefully:
If we cancel your session due to weather conditions or circumstances beyond our control we will provide you with a full refund of your purchase price, these are processed within 4 business hours of your booking start time. Refunds are not available if you are cancelling your booking within 24 hours of your booking start time. If you purchased your ticket through our website www.wipeout.co.nz then and created/used an account at time of purchase, please login to your account (top right corner of every page) and then start a conversation with us on Chat (bottom right hand corner of each page). By logging in this lets us know who you are, what bookings you have and we can guide you through the refund process.

Please contact us from the account/using the email address that the tickets were issued to. Self-Cancellation refunds are proceessed with 2-5 business days, please note, it can take an additional 5+ for your bandk to process the refund. If you purchased your tickets through Evenfinda you will need to contact them for any refunds.

Is there anywhere we can leave our keys/bag?

yep, in the compound area - just make sure the bag is zipped or buckled to safeguard the contents if it gets knocked over :)

Do I have to be vaccinated?

Yes.

All visitors 12 years 3mnths (as at 3rd December) and older must be vaccinated, hold a current COVID Vaccine Certificate (CVC) and comply with the NZ Government COVID requirements conditions*

Everyone is scanned via the NZ Vaccination Verifier app upon arrival.

No CVC = No entry

*At times the waterpark may be operating in a one way direction and have a reduced capacity. Social distancing will be required while on the waterpark.

Do I need to be able to swim?

Yes, being a confident swimmer is important. Safety is our top priority.

Lifejackets…?

Yes, life jackets are mandatory at Waterworld regardless of your age or swimming ability. These must be worn at all times.

We supply and use Hutchwilco (NZ Made) lifejackets for everyone up to size 2XL - please do not bring your own lifejacket as you will not be able to wear it.

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But I am an awesome swimmer do I have to wear a lifejacket?

Yes, life jackets are mandatory and must be worn at all times.

It's not just about your swimming ability it's also for your own safety in the event of an accident - it's because we care and want you to be safe during your time with us :)

Do you have weight restrictions?

Nope - but please note our largest lifejacket size is 2XL

Do you have height restrictions?

Nope :)

Do you have age restrictions?

Yes, the youngest person we are able to accept is 5 years old

5yr - 9yrs must be accompanied by a paying and participating adult (over 18yrs). The ratio is 1 adult to every 2 children in this age bracket

70yrs+ are free of charge so hit up those Grandparents

Is there somewhere I can leave my bag?

Do I really have to wear a mask?

Yes, masks are required to worn by all participants while they are in the compound.

Please ensure you have have your masks on before you approach the entrance to help keep the check-in running smoothly.

I/My only just turned 12 years and they haven't been vaccinated yet...

Well firstly, happy birthday from use to them!

The regulations we must adhere to state:

All visitors 12 years 3mnths (as at 3rd December) and older must be vaccinated, hold a current COVID Vaccine Certificate (CVC) and comply with the NZ Government COVID requirements conditions
so if they turned 12yrs old AFTER 3rd December we are permitted to have them at Waterworld :)

How do I contact you?

The most efficent and effictive way to contact us by Chat (bottom right hand side of this page), even if we are showing offline, leave us a message and we will respond as soon as we return. Alternative is to email admin@wipeout.co.nz Or 0275295408 please note, bookings, cancellations, refunds cannot be managed by call/txt this is for emergencies only.

Where are you located?

For our limited 2021/2022 summer sesson we are based on Auckland.

North ​| between18 December 2021 to Feb 13 2022 Red Beach, Browns Bay, Mairangi Bay, Takapuna Beach Central and Lake Pupuke​ | between20 December 2021 to 5 February 2022
Mission Bay, Kohi Beach, St Heliers, Lake Pupuke, Bucklands Beach South/East​ between19 December 2021 to 4 February 2022
Maraetai and surrounding beaches

Who is Kel Travers

You may have seen Kel's name on some of the emails you have recieved or met him at one of the Waterworld Parks, Kel is the Managing Director of Waterworld Ltd and is completely hands on and commited to the overall experience of all customers.