• You (and your guests) must be able to swim confidently to participate*

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• Ticket prices can vary by location, the prices shown are for all for all ages and are for 1x 1 hour session (use of lifejackets included). 
   

• All waterparks are NOT suitable for under 5 year olds.

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• The Indoor / Outdoor Pool waterparks are not suitable for unsupervised 5-9 year olds, as such all 5-9yr olds must be accompanied and supervised on the waterpark by a paying adult or guardian (18yrs+) at a ratio of 2 children per adult.

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• The Beaches, Lakes, and Waterways  waterparks are not suitable for unsupervised 5-9 yr olds, as such they must be accompanied and supervised on the waterpark by a paying adult or guardian (18yrs+) at a ratio of 2 children per adult.
   

• We operate at Beaches that are tidal, at lower tides some obstacles may be closed. We recommend older and more confident kids visit approx. 2 hours either side of high tide, this may vary depending on extremely high or low tides.  see Tide Information for more details. 
   

• When on the waterpark please note: You are allowed to push your parents/mates off but no bullying will be tolerated. Please be mindful of the younger children. No diving head first into the water. No swimming under the inflatables. Avoid stepping on the velcro mat between the units. 
   

• We supply Hutchwilco (NZ Made) lifejackets for everyone which must be worn at all times, by everyone, regardless of swimming ability at all beach locations. At indoor / outdoor pools, lifejackets will be worn by anyone we deem require them and / or to comply with the rules of the hosting venues. 

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• You can cancel or reschedule your booking up to 48 hours BEFORE your booking, no refunds are made for cancellations after this time. ​A change in personal circumstances does not automatically entitle a ticket holder to refund or exchange a ticket.

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• Should Waterworld Ltd postpone your booking due to weather or events out of our control, we will contact via email to advise and automatically reschedule you into an available session. If we cannot reschedule your booking in the same city within 7 days or your original booking, a refund will be made. If we can reschedule within 7 days, no refund is applicable. ​A change in personal circumstances does not automatically entitle a ticket holder to return or exchange a ticket. ​​
   

• If Safeswim shows Red. As Red is a predicted result only, we are permitted to operate and will be open - please see our Water Quality information. We understand that based on the information provided by Safeswim you may not wish to attend, which we completely understand. If you have a booking with us which falls within the predicted Red zone times, you will be notified via email with information on how to contact us to reschedule to another date/time/location or have a refund. Please check the Safeswim website https://safeswim.org.nz  prior to making any bookings if there is a chance of rain, or there has recently been rainfall.

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* NO REFUNDS WILL BE GIVEN IF YOU ARE NOT ABLE TO SWIM