• You (and your guests) must be able to swim confidently to participate*

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• Ticket prices can vary by location, the prices shown are for all for all ages and are for 1x 1 hour session (use of lifejackets included). 
   

• All waterparks are NOT suitable for under 5 year olds.

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• The Indoor / Outdoor Pool waterparks are not suitable for unsupervised 5-8 year olds, as such all 5-8 yr olds must be accompanied and supervised on the waterpark by a paying adult or guardian (16yrs+) at a ratio of 2 children per adult.

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• The Beaches, Lakes, and Waterways  waterparks are not suitable for unsupervised 5-9 yr olds, as such they must be accompanied and supervised on the waterpark by a paying adult or guardian (18yrs+) at a ratio of 2 children per adult.
   

• We supply Hutchwilco (NZ Made) lifejackets for everyone which must be worn at all times, by everyone, regardless of swimming ability at all beach locations. 

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• You can cancel or reschedule your booking up to 48 hours BEFORE your booking, no refunds are made for cancellations after this time. ​A change in personal circumstances does not automatically entitle a ticket holder to return or exchange a ticket.

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• Should Waterworld Ltd postpone your booking due to weather or events out of our control, we will contact via email to advise and automatically reschedule you into an available session. If we cannot reschedule your booking in the same city within 7 days or your original booking, a refund will be made. If we can reschedule within 7 days, no refund is applicable. ​A change in personal circumstances does not automatically entitle a ticket holder to return or exchange a ticket. ​​

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* NO REFUNDS WILL BE GIVEN IF YOU ARE NOT ABLE TO SWIM